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Last modified on 1 September 2020
Exclusive Gifts Pte Ltd is committed to ensuring that your privacy is protected and that we fully comply at all times with the Personal Data Protection Act 2012 legislation.
This Privacy Policy (“Policy”) describes how Exclusive Gifts Pte Ltd (“EXG”), its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “EXG”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of EXG’s apps and websites (including all mobile applications and websites operated by us, collectively “Platform”), products, features and other services globally (collectively, “Services”).
This Policy applies to every user of our Platform, our customers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This may include but is not limited to your name, nationality, telephone number, email address, date of birth, biometric data, your image and your personal interests.
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
Personal Data may be collected through the normal operation of our apps, websites, services and Platform. Some examples are:
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include but are not limited to:
Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, our website and Platform use SSL certificates from reliable sources. All payments are taken via third party Stripe; their payment form is encrypted to ensure increased security. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. All your information is kept confidential.
Some of the information that we may collect is sensitive in nature. We only collect this information when this is strictly necessary to comply with legal or regulatory requirements.
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to us. In the event that such Personal Data of a minor is disclosed to us, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may facilitate them using our Platform or purchase products to be delivered to them. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
We may use, combine and process your Personal Data for the following purposes (“Purposes”):
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:
We use your data to ensure and improve the safety and security of our services and all users. This includes:
We use Personal Data to resolve customer support issues. For example, we may:
We may use the Personal Data we collect for testing, research, analysis and product development. This helps us to understand and analyse your preferences and needs, protect your personal data, improve and enhance the safety and security of our services, and develop new features, products and services.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable laws.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
We may use your Personal Data to market EXG’s and our partners’ and advertisers’ products, services, events or promotions. For example, we may:
send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
notify, invite and manage your participation in our events or activities;
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our app settings or websites.
We need to share Personal Data with various parties for the Purposes. These parties include:
For example, we may share your name, address and contact number with third parties when you select a customized product or when we engage a third-party logistics provider.
For example, if you requested a service through an EXG partner or used a promotion provided by one of our partners, we may share your Personal Data with that partners. Our partners include partners that integrate with our app or website or our app or website integrates with or business partners which we collaborate with to deliver a promotion, competition or other specialised service.
For example, your company or employer may usage data when you may use their corporate EXG account.
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.
We retain your Personal Data for as long you maintain your account with us. Once your Personal Data is no longer necessary for the Services or other purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.
Your Personal Data may be transferred from the country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer and possible storage of your Personal Data from your Home Country to the Alternate Country.
EXG and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash, advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of our Apps, Websites, Services and Platform. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
We may allow third parties to use Cookies on our apps, websites and Platform to collect the same type of Personal Data for the same purposes as EXG does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
If you do not wish for your Personal Data to be collected via Cookies on our websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings.
We shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on our apps, websites and Platform. By continuing to use the apps, websites, Services or Platform, continuing to communicate or engage with us following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries about your personal data, please contact our Data Privacy Officer at:
Exclusive Gifts Pte Ltd
Attn. PDPA Officer
55 Serangoon North Avenue 4 #09-01
Singapore 555859
Email: feedback@exclusivegifts.online
In the event of any conflict between the English version and other language of this Policy, the English version prevails.